About Rajiv Peter

AI Expert & Technology Strategy Leader

Hands-on AI expert and technology strategist who codes rapid prototypes; uses the latest advances in AI, fine-tunes LLMs (Claude, Llama 3, GPT-4o, Vertex AI), and distributes proofs-of-concept to motivate teams and advance ideas.

Leverages agentic-AI tools (Cursor, Claude Code, GitHub Copilot) to cut build-time ≥40%, leading by showing while mentoring engineering talent and owning the enterprise architecture. Hands-on practitioner, technology architect, and business strategist with deep expertise in data standards and science across public, private, and NGO sectors.

Current Role - Chief Information Officer

Notting Hill Genesis (NHG) - May 2017 – Present

Group Executive Director reporting to Chief Executive. Led cloud & data modernisation for 67,000 homes (£22bn asset base) serving ~130,000 residents, delivering transformative public-sector productivity gains.

Transformational Achievements

• Complete Cloud Migration: Migrated 100% of systems to public cloud - carbon footprint -65%, OPEX -30% (£12m/y), CAPEX -60% (£25m)
• AI Innovation Leadership: Launched "AI Incubator" → 11 products including agentic AI pilots with Gemini 1.5 & GPT 4o; significant savings
• Data Governance Excellence: Established Responsible-AI and data-governance function from scratch; data quality ↑ 54% → 94%, equivalent value of £10m
• Real-time Infrastructure: Engineered secure, common enabling infrastructure that gives real-time insight from board to frontline and citizens, underpinning AI pilots
• Vision AI Innovation: Trialing real-time Vision AI service using Microsoft Semantic Kernel: streams CCTV from estates, detects incidents with 97% recall, triggers agentic workflows cutting response time

Advanced AI Implementation

• Agentic AI Systems: Currently architecting agentic AI systems to automate substantial operational workflows while developing predictive ML models for maintenance scheduling and customer risk assessment
• Predictive Analytics: Built a predictive early-intervention model (32+ asset and tenancy data points, OpenAI and Bertopic modeling) that identifies homes likely to reach crisis in the next 12 months
• WhatsApp AI Service: Creating GenAI and service delivery via WhatsApp connected via Omnichannel using virtual agents to reduce costs and increase customer satisfaction
• Intelligent Automation: Established cross-functional programs leveraging mature AI solutions to automate critical business processes including intelligent complaints handling, automated PO-invoice matching, and AI-assisted property surveys

Entrepreneurial Innovation

Co-founder & Chairman - March 2024 – Present

Co-founded proptech company delivering cloud-based, microservices housing management platform with AI capabilities for local authorities and housing associations. Built on Microsoft foundations through JV with NHG and NEO Technology.

• Governance Excellence: Created a culture of transparency and good governance, instituted board-level reporting structures and KPI frameworks
• Strategic Leadership: Made company ambitions clear and achievable, holding CEO and senior leadership to account
• Market Innovation: Identified and addressed critical gap in local authority housing management technology, creating first-to-market integrated solution
• Business Development: Set ambitious target for sales which are being realized within 18 months of standing start

Career Foundation

PEX Software / RealPage Inc. (Nov 2005 – May 2017)

Progressed from Principal Consultant to Head of Digital, driving digital product agenda and contributing to the company's acquisition by RealPage Inc.

Government Innovation: Porism Ltd (2003-2005) - Pioneered flagship product, built largest governmental taxonomy in Europe for The National Websites Project (predecessor to Gov.UK). Worked on national data programmes for the Office of the Deputy Prime Minister (John Prescott) on data standardisation.

Education & Professional Development

• MSc Information Systems - London School of Economics
• MBA - University of Hull
• BSc (Hons) Business Studies - The University of Buckingham

Academic Research: London School of Economics (LSE) - Postgraduate Researcher on Democracy and Technology. Started using AI for statistical methods as a researcher at LSE - marking the beginning of 25 years of experience in Data and AI.